Our 24/7 customer service team are here to help with your product, order, delivery questions. Please send email to firstname.lastname@example.org.
HOW DO I PLACE AN ORDER?
Step1: You will need to login first. If you are a new user, you may register as a member for free.
Step2: Browse the item you wish to purchase - by inputting the keyword in the search file, or click on the category list on the left of the page. When you have found the products you would like to purchase , simply click the buy button. You will see these items in your shopping cart.
Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.
CAN I CANCEL OR CHANGE MY ORDER ONCE THE ORDER IS CONFIRMED?
You can cancel or change your order before you submitted the payment. Usually we process your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped you will not be able to cancel or change your order.
WHY WOULD ALL THE ITEMS IN MY SHOPPING CART NO LONGER BECOME AVAILABLE WHEN I CHECK OUT?
Our stock is managed on a first check out - first sold basis. If the item you have selected is no longer available when you check out , that means someone has completed the check out before you.
HOW DO I CHECK MY ORDER STATUS?
Once we have dispatched your order, delivery information will then be sent to your email address.
WHY DO I RECEIVE A DIFFERENT ITEM TO WHAT I HAVE ORDERED?
We apologize for what may have been an error incurred from our dispatch centre. Please contact us with your order number. We will resolve the case as soon as possible.
CAN YOU SHIP MY ORDER TO MY PO BOX ADDRESS?
We ship to Post Office Box.
IS YOUR SITE SAFE FOR CREDIT CARD USAGE?
Our site uses advanced encryption and State-of-the-Art SSL (Secure Sockets Layer). Your information will be protected and safe.
DO YOUR PRICES INCLUDE GST OR HST?
All prices are subject to GST/ HST.
THERE IS A COUPON CODE FIELD IN THE CHECKOUT PAGE, WHAT IS IT AND HOW CAN I GET ONE?
Watch for our coupon event, these are manufacturer exclusive, dollar discount off the order. Set up account to receive coupon on a regular basis.
WHAT IS THE PROCEDURE FOR RETURNING MY ITEM?
• Contact us with the order number and reason of return. (Photo of damaged item will be required)
• A Return merchandise authorization number (RMA#) will be issued.
• Please include RMA# in the return package.
• Returns are to be shipped at customer's own expenses. No Collect shipment will be accepted.