Our 24/7 customer service team are here to help with your product, order, delivery questions. Please send email to email@example.com.
HOW DO I PLACE AN ORDER?
Step1: You will need to login first. If you are a new user, you may register as a trade partner.
Step2: Browse the item you wish to order. When you have found the products you would like to purchase , simply click the buy button. You will see these items in your shopping cart.
Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.
CAN I CANCEL OR CHANGE MY ORDER ONCE THE ORDER IS CONFIRMED?
You can cancel or change your order before you submitted the payment. Usually we process your order once the payment has been confirmed. Please email firstname.lastname@example.org as soon as possible if you wish to cancel or change your order. If the item has already been shipped you will not be able to cancel or change your order.
WHY WOULD ALL THE ITEMS IN MY SHOPPING CART NO LONGER BECOME AVAILABLE WHEN I CHECK OUT?
Our stock is managed on a first check out - first sold basis. If the item you have selected is no longer available when you check out , that means someone has completed the check out before you.
HOW DO I CHECK MY ORDER STATUS?
Once we have dispatched your order, delivery information will then be sent to your email address.
IS YOUR SITE SAFE FOR CREDIT CARD USAGE?
Our site uses advanced encryption and State-of-the-Art SSL (Secure Sockets Layer). Your information will be protected and safe.
WHAT IS THE PROCEDURE FOR RETURNING MY ITEM?
• Contact us with the order number and reason of return. (Photo of damaged item will be required)
• Defective and damaged parts will be replaced.